At Apex Dental Spa, we pride ourselves on the high quality of care we provide our patients.
Our aim is to look after you as we would wish to be looked after ourselves. However, if you have any concerns or comments regarding your dental care, we will address these as a matter of priority. We welcome all feedback, both positive and negative, and view it as an opportunity to learn and continually improve our service. We will not react unnecessarily defensively, and your confidentiality and access to our services will always be protected.
You can make a complaint directly to your dentist or any member of the practice team, either verbally or in writing.
Alternatively, Contact our Practice Manager
Sarah
01382 276 203
info@apexdentalspa.co.uk
40 Braes of Gray Road
Dykes of Gray
Dundee DD2 5FQ
We will acknowledge your complaint within 3 working days
We will investigate thoroughly
You will receive a written response within 20 working days ( or we will notify you if it is likely to take longer )
All complaints are treated confidentially and fairly
Following the response to your concerns, should you remain unhappy, you can contact the relevant independent bodies directly.
